This page explains what rights you have over your personal data depending on the country or state where you live, who must handle your request and within what deadline. The request form is at the end.
1. Who must respond
- If you use SalesMarketing (you have an account, work in a workspace or visited our website), we are the controller and we respond directly.
- If you are a customer or contact of a business that uses SalesMarketing (it called you, wrote to you on WhatsApp or by email, or you visited its website), the controller is that business. We only process your data on the business's behalf, under the DPA. Please contact the business. If you write to us, we will forward your request, tell you to whom, and help the business fulfill it.
2. What rights you have
| Region | Main rights |
|---|---|
| California (CCPA/CPRA) | Know what data we hold, access, correct, delete, opt out of sale and of "sharing" for cross-context behavioral advertising, limit the use of sensitive data, not be discriminated against for exercising them |
| Other U.S. states with a privacy law (Virginia, Colorado, Connecticut, Texas, Oregon, Utah and others) | Access, correct (depending on the state), delete, portability, opt out of targeted advertising, sale and profiling with significant effects; appeal a refusal |
| Brazil (LGPD) | Confirmation and access, correction, anonymization, blocking or deletion, portability, information on who data is shared with, withdraw consent, review of automated decisions |
| Mexico (LFPDPPP) | Access, rectification, cancellation and objection (ARCO), withdraw consent, limit use |
| Colombia (Law 1581) | Know, update and correct, request proof of authorization, know how data is used, revoke authorization and request deletion, complain to the SIC |
| Argentina (Law 25,326) | Access, rectification, updating, deletion and confidentiality |
| Chile (Law 19,628; Law 21,719 once in force) | Access, rectification, deletion and objection; with Law 21,719, also portability, blocking and rights regarding automated decisions |
| Other Latin American countries | Those recognized by their national law; we handle them with the same procedure |
3. Deadlines
| Region | Deadline |
|---|---|
| California | Acknowledgment within 10 business days; response within 45 days, extendable by another 45 with notice |
| Other U.S. states | 45 days, extendable under the state's law; appeals are decided within the period that law sets |
| Brazil | 15 days |
| Mexico | 20 days to respond and 15 more to carry it out |
| Colombia | 10 business days for inquiries and 15 business days for claims |
| Argentina | Access within 10 calendar days; correction and deletion within 5 business days |
| Chile | The one set by the law in force |
| Other countries | The one set by their law; if none, without undue delay and within one month |
4. How we verify
So as not to hand your data to someone else, we may ask you to confirm your identity, for example by writing from your account email or by replying to a message we send you. We will only ask for what is strictly necessary and use it only to verify you.
5. Authorized agents
In California and in other states that allow it, another person may make the request on your behalf with an authorization signed by you or a power of attorney. We may ask you to confirm your identity directly.
6. Cost and appeals
Exercising your rights is free. We may only refuse or charge a reasonable fee if requests are manifestly unfounded or repetitive, and we will explain why. If we refuse your request, we will tell you the reason and how to appeal; if you live in a U.S. state that requires an appeal process, you can request it by replying to our answer, and if we deny it we will tell you how to complain to your state attorney general.
7. Automated decisions
We do not make decisions with legal or similarly significant effects on you based solely on automated processing. If you believe such a decision affected you, you can ask for a person to review it and for us to explain the criteria (in Brazil, LGPD art. 20). More details in the AI and Transparency Policy.
8. Other ways
- Whole account: from the dashboard, in Settings › Legal and rights, you can download your data or delete the account.
- Meta or Facebook data: Data deletion.
- Cookies and advertising: the "Cookie settings" link in the footer and Do Not Sell or Share.
- Marketing emails: the unsubscribe link in each message.
- By email: {CORREO_LEGAL}.
9. The form
Below this text is the form to request any of these rights. Tell us where you live, what you want to request and your relationship with us; we will confirm receipt and respond within the deadline for your region. If you prefer, write to {CORREO_LEGAL}.